PT. Toba Pulp Lestari manages plantation forest in a sustainable manner, and planted more than 12,358 ha of trees in 2016.

Sustainability Policy

The company is committed to accountable, sustainable development in all operational locations; the elimination of deforestation from all supply chains; and the implementation of best practices in social, environment, and business affairs; with the objective to be a good business partner and accountable member of the local, national, and global community.

This sustainability policy covers protection and conservation of forest by supporting the conservation of carbon and biodiversity. We proactively support local people through our CSR program, especially in the development of entrepreneurship and agriculture at the village level. We respect traditional ethnic groups and their community rights, and aim for clean production through the reduction of emissions and control of waste water.

We implement responsible practices in the workplace, including strict compliance with all relevant legislation, participation in sustainable forest management and timber legality certification programs, a strict no-burning policy, and implementation of a chain of custody system.

We are committed to good company governance, and have an Independent team, which appointed by North Sumatera Governor, community, and civil society, ensure transparency of execution of the sustainability policy, a responsive and transparent complaint mechanism, and to oversee collaboration with third parties to support sustainable forest development.

Unduh Kebijakan Keberlanjutan

Sustainability Milestone

Sustainability Policy

Sustainability News

30 April, 2018


Parlilitan, 30 April 2018 – Sebanyak 200 batang pipa PVC diserahkan PT. Toba Pulp Lestari, Tbk. (TPL) kepada masyarakat desa Simataniari, kecamatan Parlilitan, kabupaten Humbang Hasundutan […]
22 February, 2018

Toba Pulp Lestari, Tbk. Perbaiki Saluran Irigasi Dusun Siduambilik

Humbahas, 22 Februari 2018 – Tanaman padi di lahan pertanian seluas 150 Hektar di dusun Siduambilik desa Sion timur II kecamatan Parlilitan Kabupaten Humbang Hasundutan ( […]
5 February, 2018

PT. Toba Pulp Lestari, Tbk. Starts More Environmental Friendly Mill Project

Parmaksian, February 5th, 2018 – PT. Toba Pulp Lestari, Tbk. (TPL), marks its milestones by upgrading the mill with an inauguration of mill upgrade project office […]
16 January, 2018

PT. Toba Pulp Lestari, Tbk. Takes the Initiative to Improve the Pematang Siantar-Parapat Road

Employees of PT. Toba Pulp Lestari, Tbk. (TPL) took the initiative to fix the Pematang Siantar – Parapat road, next to the entrance gate of Aek […]
16 January, 2018

PT. Toba Pulp Lestari Handed Over Six Infrastructure Projects in Toba Samosir and Tapanuli Utara Regency

As the commitment to grow and sustain with the community, PT. Toba Pulp Lestari, Tbk. (TPL) handed over six community development’s infrastructure projects in several villages […]
16 January, 2018

PT. Toba Pulp Lestari, Tbk. Handed Over 2,437 Christmas Packages to Underprivileged

As the commitment to grow and sustain with the community, PT. Toba Pulp Lestari, Tbk. (TPL) handed over 2,437 Christmas packages to underprivileged families to celebrate […]
22 November, 2017

PT Toba Pulp Lestari, Tbk. Serahkan Bantuan ke Mesjid Nurul Huda di Angkola Timur

Sipirok, 20 Oktober 2017 – PT Toba Pulp Lestari, Tbk. (TPL), perusahaan penghasil bubur kertas, kembali menunjukkan komitmennya untuk tumbuh dan berkembang bersama masyarakat. PT TPL […]
11 August, 2017

PT Toba Pulp Lestari, Tbk. Serahkan Bantuan Pengembangan Masyarakat di Kabupaten Dairi

Sidikalang, 8 Agustus 2017 – PT. Toba Pulp Lestari, Tbk (TPL) menyerahkan bantuan program pengembangan masyarakat di bidang pendidikan, pertanian, kepada Pemerintah Kabupaten Dairi, Selasa (8/8). […]
26 December, 2014

Haminjon & andaliman Enliven The Toba’s Geopark Caldera

The Haminjon (Batak Language : Kemenyan) and Andaliman participate to enliven the Toba National Geopark Caldera as world heritages.
21 November, 2014

State Ministry of Environment & Forest Do Some Waste Management of Company Waste

State Ministry of Environment and Forest (‘Kemeneg LH & Hut’) do some waste and data collecting, as guidelines for waste management especially for Pulp And Paper Company, which was used to prevent the negative impact and water and air issues.

Complaint Hotline

Contact Information



Submit a Complaint

A complaint may be made by phone, by email or in writing. Please see above details how to contact us.

Complaint Received

We will received the complain and review it as soon as possible.

Complaint Being Examine

We will investigate and review the complaint for further process, it usually takes up to five working days.

Complaint Handling

We will priorities the complaints according to how complex it is.


We will contacting you by phone, by email or by writing to follow up the complaint.

Answering Complaint

Review and investigation will be made with the solution to answering your complaint.

Submit your complaint correct and the right way