PT Toba Pulp Lestari Tbk. is committed to receiving all complaints through a systematic resolution mechanism that leads to mutual agreement, an open, transparent and consultative process.
Definition
Grievance Mechanism is a facility prepared by PT Toba Pulp Lestari Tbk. in the form of a hotline to receive complaints and/or
concerns from the complainant against the company so that it can be processed and resolved by the company promptly.
Conflict Resolution is a a social process whereby PT Toba Pulp Lestari Tbk. facilitates the peaceful ending of conflict leading to its
operation being stopped.
Procedure
Grievance Mechanism
![Grievance Mechanism](https://www.tobapulp.com/wp-content/uploads/2022/06/Grievance-Mechanism.png)
Conflict Resolution
![Conflict Resolution](https://www.tobapulp.com/wp-content/uploads/2022/06/Conflict-Resolution.png)
Grievance Case
Contact Information
![Telephone](https://www.tobapulp.com/wp-content/uploads/2022/06/Telephone.png)
Telephone
0812 6210 461
Phone
Monday - Friday : 08.00 - 17.00 wib
Saturday : 08.00 - 12.00 wib
Message
24 Hours
![Whatsapp](https://www.tobapulp.com/wp-content/uploads/2022/06/Whatsapp.png)
Chat us at:
0812 6210 461
![Email](https://www.tobapulp.com/wp-content/uploads/2022/06/Email.png)
Email us at:
pengaduan@tobapulp.com